Customer Service: Kindness is the Key!

Kindness isn’t just about smiling—it’s about making people feel seen and heard, even when you’re on your 100th customer of the day.
This training will show you how to sprinkle in some positive language, use names like you’re personally invested, and keep your tone warm, because let’s face it, no one’s trying to be greeted like they’re a burden. We’ll dive into how kindness builds connection, turning a basic exchange into a memorable experience. At the end of the day, kindness will get you further than any “script” ever could.