Communicating and Creating Exceptional Customer Service

Remember that perception’s everything. Our customers may never tell us how we’re doing. They may just leave or stop referring your business.
What do customers expect? How do you communicate with them on a regular basis? What do you do to monitor your relationship with customers? Join us to improve your processes and share your great ideas for the group!

Objectives:
Gain an understanding of customer expectations and trends in buying/decision making
Understand strategies to retain and build relationships with customers
Learn effective planning and monitoring customer engagement to better target customers and expand new services